BUSINESS SKILLS
301 Assertiveness
Assertive communication is important in the workplace. Whether you’re the employer or the employee, making yourself understood and sharing opinions in a calm and constructive way is healthy, and ensures that differences can be reconciled at the earliest opportunity.
In this workshop you’ll discover:
• How to approach difficult topics of conversation in the office
• How to enter into constructive dialogue regarding your career prospects
• How to get your point across without being pushy
• How to assert your authority in a positive way
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302 Negotiation skills
We speak of the art of negotiation, but many approach it as if it were a science. In negotiation, the key is empathy. Understanding the bargaining position of each party, and approaching your negotiations in a positive way with the focus on achieving a win-win situation will help take the pressure off you.
In this workshop you’ll discover:
• How to identify the benefits of your proposition
• How to sell a positive outcome to a third party
• How to deal with common objections
• How to know when to quit
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303 Effective communication
We all know that communication is important, both written and oral. How we communicate with our colleagues, suppliers and customers reflects on the reliability and professionalism of our brand so it’s important to get it right.
In this workshop you’ll discover:
• How to adapt your communication style depending on your audience
• How to ensure consistent high standards of written communication
• How to support your employees in this area
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304 Time management and productivity
Time is precious in a small business. With resources often stretched to their limits there is little opportunity for someone to take up the slack. So when you need to bring in new business, develop another product or service, manage your staff and run the office at the same time you have to be an expert at managing your time.
In this workshop you’ll discover:
• How to deal with time wasters and distractions
• How to set goals and focus on profitable activities
• How to identify the best time for different tasks
• How to manage your to-do list
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305 How to stay focused and achieve your goals
Whatever you need to achieve, you’ll do it quicker and better if you focus. With the busyness of everyday life we all have distractions and chores pulling us in different directions. If there’s something important you’ve been putting off - perhaps something that will make your business more profitable – and the only reason is lack of focus, this is the workshop for you.
In this workshop you’ll discover:
• How to identify your enemies of progress
• How to deal with distractions
• How to break projects down into achievable chunks
• How to enlist support to focus
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306 Effective small business systems
It’s true that small businesses can operate without layers of process, and that’s music to most entrepreneurs’ ears. But having simple but effective systems allow you to make the best use of your time leaving your office running smoothly and efficiently in the background. Systems help you to:
• monitor how your business is doing
• know when your customers might be receptive to a special offer
• monitor which of your services or products are performing and which aren’t and
• judge how healthy your cash flow is
In this workshop you’ll discover:
• How to set up efficient business systems
• How to organise your space and time
• How to build a user friendly customer database
How to maintain control over your paperwork
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